General questions
Do I need an appointment, or can I just walk in?
Walk-ins are always welcome! While appointments help us serve you faster, you’re free to stop by during business hours for an estimate or consultation.
What types of vehicles do you service?
We work on all makes and models — from compact cars and trucks to SUVs and luxury vehicles. Whether it’s domestic or imported, our team has the tools and experience to handle it.
Can you work directly with my insurance company?
Yes, we work directly with all major insurance providers. We’ll handle the paperwork and communication to make the process as smooth and stress-free as possible for you.
Do you offer a warranty on repairs?
Absolutely. We stand behind our work with a limited warranty on all body and paint repairs. Your satisfaction and safety are our top priorities.
Payment questions
What payment methods do you accept?
We accept all major credit and debit cards, cash, and insurance payments. For added convenience, we can also process digital payments like Apple Pay or Google Pay.
Do I have to pay anything upfront?
If your repairs are covered by insurance, there’s usually no upfront payment required. For out-of-pocket repairs, a deposit may be needed depending on the scope of work — we’ll let you know before anything begins.
Yes, we offer flexible payment options for qualifying customers. Let us know if you need a plan, and we’ll work with you to find a solution that fits your budget.
Will I get a detailed invoice?
Absolutely. Every customer receives a clear, itemized invoice showing labor, parts, and materials used. Transparency is important to us, and we’re happy to explain any charges if needed.
Additional questions
How will I know when my car is ready?
We’ll keep you updated throughout the repair process and notify you as soon as your vehicle is ready for pickup — by phone, text, or email, whichever you prefer.
Yes, we can arrange towing for your vehicle if it’s not drivable. Just give us a call, and we’ll coordinate the pickup.
Can I leave my car after hours?
Yes, we have a secure after-hours drop-off option. Simply park in the designated area and leave your keys in our drop box with your contact info.
Do you provide rental car assistance?
e’re happy to help you arrange a rental car through our local partners or your insurance provider, so you’re never left without transportation during repairs.
